Connected Customer Experience

With Real-Time Analytics, Alexa Will Soon Know You Better

Use of analytics means your digital assistant will know a lot more about you. Expect marketers to use them to develop closer relationships with...
Seeta Hariharan
22 sec read

My car realized I’d moved, but Amazon didn’t

I recently moved into a new home and in a two-month stretch spent a significant amount of money on Amazon.com buying numerous furnishings, decorator...
Seeta Hariharan
17 sec read

Owning the Customer Journey

In the last five years, it has become abundantly clear that the question of digital transformation is not one of if we should prepare...
Seeta Hariharan
3 min read