Digital Solutions

“The Moment of Truth” Has Already Passed

In the 1980s, former Scandinavian Airlines System (SAS) CEO Jan Carlzon transformed the struggling carrier into a leader by turning customer service into an...
Seeta Hariharan
3 min read

The View from the Top of FinTech is Clear:…

For more than a decade, Wall Street and the rest of the financial services industry looks forward to IDC’s annual ranking of the top...
Seeta Hariharan
2 min read

Why an IT Services Powerhouse Got into the Software…

Companies in every industry are up against an unprecedented combination of threats. Banks are facing fintechs, retailers are battling born-on-the-web giants and telcos are...
Seeta Hariharan
2 min read